The client is required to complete a boarding registration form containing essential information and provide accurate details on any medical conditions or special requirements that may affect Lydiard Paws’ responsibilities. Lydiard Paws is accountable for fulfilling the reasonable duties indicated on the boarding registration form with a professional and compassionate demeanour, adhering to all regulations and providing regular updates to the client about the dog’s progress. Lydiard Paws must also inform the client of any incidents that may affect the health and well-being of the dog. It is the responsibility of the client to ensure that their dog(s) wear a collar and tag and are provided with leads/harnesses and muzzles if necessary.
Regarding liability, the client must indemnify Lydiard Paws for any costs and damages arising from any claims from individuals or animals who suffer injuries or death caused by the client’s dog. Lydiard Paws shall not be accountable for any incidents that may happen to a dog or are caused by a dog having unsupervised access to outdoor areas. Lydiard Paws shall take all reasonable measures to prevent dogs from being lost or stolen while in its care. If a dog is lost or stolen, Lydiard Paws shall notify the owner immediately and take all reasonable steps to locate the missing dog. Any associated costs, including but not limited to veterinary bills, transportation costs, and reward fees, shall be the responsibility of the owner.
The client agrees that their dog will come into contact with other dogs, both in and outside of Lydiard Paws’ premises. By signing these terms and conditions you are agreeing to your dog sharing supervised socialisation times with dogs from other households. You are also consenting to your dog sharing unsupervised time during the day and at night with each other. If this is something you are opposed to, please state it in the client details form.
Off-Lead Consent Form
Unless otherwise agreed, your dog will be exercised on a harness or collar and a soft lead. Where a client is happy that their dog is allowed to run free off the lead, they must be willing to sign an Off-Lead Consent Form, under which the client agrees to accept responsibility for accident, injury or loss, caused by or to their dog.
Payments
Dog boarding services are priced at £25 per night per dog if your dog is staying for seven or more nights, and £28 per night per dog, if your dog is staying up to six nights. For stays less than 3 nights, the full balance is payable immediately. For stays longer than 3 nights, we require a 20% deposit at the time of booking, with the remainder due no later than 48 hours before the start of the board. Additionally, the client is responsible for any additional expenses required for the care of the dog (e.g. food, medication).
Emergency
If a medical emergency arises for the dog, Lydiard Paws will make every effort to contact the client and their emergency contact at the phone numbers on the registration form to determine the client’s preferred course of action. Where time is of the essence, the client authorizes Lydiard Paws to seek medical services at the veterinary practice listed on the registration form or seek on-site treatment from a veterinarian. The client agrees to reimburse for all services rendered by a veterinarian.
Introductory Meeting
Clients agree to an introductory meeting to allow us to meet the dog(s) and discuss aspects of care. This meeting will usually take place at our home by arrangement and is provided free of charge.
Vaccination Requirement
For the safety and health of all dogs in our care, Lydiard Paws requires that all dogs are up-to-date on vaccinations, including the kennel cough (Bordetella) vaccine. Clients must provide proof of vaccination from a licensed veterinarian before boarding or using our services. Dogs without proper vaccination documentation will not be accepted for boarding or other services.
Cancellation Policy
The client can terminate this agreement by giving Lydiard Paws a written notice of termination not less than 7 days before the scheduled start of the board, without incurring any penalties or damages. If cancellations are made within 7 days of the scheduled boarding date, Lydiard Paws reserves the right to retain the deposit paid or agree to apply it to future bookings. Termination under specific circumstances does not entitle the client to any refunds or relief of any outstanding payments due.
If Lydiard Paws needs to cancel a booking for any reason, it shall provide written notice to the client as soon as possible. Lydiard Paws shall offer a full refund of any fees paid by the client or provide alternative arrangements for the dog’s care. Lydiard Paws shall not be liable for any additional costs or damages incurred by the client as a result of the cancellation.